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Welcome to Redeem Auto General Repairing LLC, your trusted car repair service provider. By engaging our services, you acknowledge and agree to the following Terms and Conditions. These terms outline the rights and responsibilities of both our workshop and our valued customers to ensure transparency, clarity, and fairness in all interactions. ​Our goal is to provide high-quality auto repair services while developing a positive and professional relationship with every client. Please read the following carefully, as they govern the use of our services, the handling of your vehicle, and the terms of payment, warranty, and liability. If you have any questions or concerns, feel free to contact us before agreeing to these terms. By proceeding with any repairs or services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

 

Customer Rights

Right to Information: Customers have the right to be informed about the cost and estimated duration of the repair job prior to any work being undertaken. Our technical team will gladly provide clear explanations and address any inquiries to the best of their ability.

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Right to Timely Service: Customers who have scheduled an appointment for a specific date and time are entitled to have their repair job commenced as agreed, provided all other terms are met.

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Authorization for Parts and Costs: Customers must provide formal approval ("GO AHEAD") to the technical team after pricing inquiries are made and before any parts are sourced. This approval should be given in writing, either via email or an online messaging platform. Verbal confirmation is not recommended.

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Right to an Official Estimate: Customers may request a detailed, written estimate of the repair costs before work begins. Alternatively, communication via online messaging may be used for a quicker and more convenient exchange of information.

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Right to Receive an Invoice: Upon completion of the repair, customers are entitled to receive a tax invoice, either in the form of a PDF sent electronically or a printed A4 document provided in person.

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Right to Review and Obtain Invoices: Customers have the right to review and request copies of the original invoices for any parts used in the repair. If the customer requires the invoice to be issued in their name or their company entity, then this request must be made in advance, and the customer must provide their company name and tax number to ensure the invoice is issued correctly.

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Right to Payment Receipt: Customers will receive a receipt for any payments made for services rendered, either in electronic or printed format.

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Cars:

Personal Belongings: Customers are strongly advised to remove all personal belongings from their vehicles prior to handing them over to our workshop. The workshop will not be responsible for any lost or damaged items left in the vehicle.

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Disclosure of Vehicle Condition: Customers are required to disclose any pre-existing damage to the vehicle, including accidents, dents, scratches, or other bodywork issues. We recommend customers take photos and videos of the vehicle’s condition prior to handover. Our team will also document the handover by recording the vehicle’s condition on mobile devices and noting details on the job card.

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Cooperation on Service Time: Customers are expected to cooperate with our technical team regarding the estimated time required for the completion of their vehicle's service and repairs.

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Supply of Spare Parts: Customers are encouraged to provide any required spare parts for their vehicle service. If customers are unable to supply the parts, we will source them on their behalf. Please note that an additional charge will be added to the bill for parts supplied by the workshop. Special visits to junkyards for parts may incur additional charges based on the nature of the part.

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Old Parts Disposal: Customers may request to collect their old replaced parts. If so, they must notify our technical team in advance. If no request is made, the workshop reserves the right to dispose of the parts as deemed appropriate.

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Repairs for Older Models: Customers with older vehicle models (e.g., vintage or high-mileage cars) should be aware that, due to the age of the vehicle, there is an increased risk of additional parts breaking during repairs or part replacements. In such cases, any broken or damaged parts will be replaced, and the cost of the new parts, along with service charges, will be added to the final bill.

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Free Initial Inspection: If the customer requests an inspection of their vehicle to identify necessary repairs, our technician will perform a free visual inspection and conduct a basic computer diagnostic. This covers only the visible parts and does not involve disassembly. For a more comprehensive inspection, which typically takes at least two hours, additional fees will apply.

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Payment:

Accepted Payment Methods: Payment for invoices must be made either in cash or via bank transfer. For credit card payments, an additional 2.5% will be added to the total amount to cover bank service charges.

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Installment Payment Plans: If the customer has applied for an installment payment plan, any additional charges or fees associated with the plan will be the responsibility of the customer. The workshop will not be held liable for any such charges.

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Advance Payment for Parts: Once the customer has provided confirmation of the GO AHEAD for the repair, an advance payment will be required if the workshop needs to purchase spare parts. The advance payment should cover the cost of the required parts.

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Final Payment: The total payment for the repair must be settled before the vehicle is handed back to the customer.

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Early Vehicle Collection: If the customer requests to collect their vehicle prior to the completion of the service, the full bill must be paid in full before the vehicle is handed over.

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Warranty:

Use of Spare Parts: We recommend using genuine original spare parts for all repairs, purchased from trusted suppliers. If the customer insists on using commercial spare parts, we will proceed with the repair, but the customer will undertake full responsibility for any issues that arise.

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Warranty on Customer-Purchased Parts: If the customer provides their own spare parts, no warranty will be offered by our workshop for those parts or the associated repairs.

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Customer-Supplied Parts: If the customer provides their own spare parts and, for any reason, the part does not function properly after installation, the customer or our workshop will need to replace it with an alternative part. In such cases, our workshop will charge labor fees for each instance of disassembly and reinstallation of the part.

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Warranty on Workshop-Supplied Parts: If the spare parts are supplied by our workshop (whether original or commercial), the warranty will be based on the supplier’s terms and conditions.

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Warranty on Scrap Yard Parts: If the spare parts are sourced from a scrapyard, these items will not come with any warranty.

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Post-Repair Issues: If the customer experiences any issues related to the repair after the vehicle has been handed back, they must contact us and return the vehicle to the workshop within 24 hours. Failure to do so, or taking the vehicle to a different workshop, will void the warranty claim.

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Vehicle Storage Outside Workshop: If the customer is unable to collect the vehicle and requests that it be kept outside the workshop, the customer assumes full responsibility for the vehicle. In such cases, the vehicle will be considered successfully handed over, and the workshop is no longer liable for any issues that arise.

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Test Drives and Vehicle Handling: While the vehicle is in our workshop, we reserve the right to drive it for testing purposes or to visit third-party service providers as necessary. In the event that minor scratches or dents occur during this process, the vehicle will remain covered under the customer’s insurance policy. Our workshop will not be held responsible for any such damages.

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Exclusion of Liability for Natural Disasters and Uncontrollable Events: The workshop will not be held liable for any damage, loss, or destruction caused to the vehicle due to natural disasters or other uncontrollable events. This includes, but is not limited to, events such as floods, storms, hail, fire, earthquakes, landslides, or any other extreme weather conditions or natural occurrences beyond our control. In the event that the vehicle is damaged or affected by such incidents while in the care of the workshop, the customer acknowledges that the workshop will not be responsible for repair or replacement costs associated with such damage. Customers are advised to ensure their vehicle is covered by comprehensive insurance that includes coverage for such risks. The workshop recommends that customers check their insurance policy to confirm that damages resulting from natural disasters or similar events are covered.

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Services:

Engine Oil Specifications: The brand, model number, and grade of engine oil used in repairs or maintenance are selected based on the manufacturer's recommendations for your vehicle brand and model.

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Service Reminders and High Mileage Recommendations: As part of our regular maintenance services, our team will remind customers when their next service is due, typically at the 6-month interval. However, if the customer drives 10,000 km or more within 6 months, we recommend scheduling a service earlier to maintain optimal vehicle performance.

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It is the responsibility of the customer to monitor their vehicle's mileage and ensure timely servicing, based on the "Oil Change Sticker" provided by our workshop. The customer should use this sticker as a reminder to track mileage and schedule maintenance accordingly.

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Oil Mileage Assumptions: While there is no definitive or manufacturer-guaranteed mileage for engine oils, it is commonly assumed that some oils may be suitable for use over 10,000 km, depending on the type of oil and the specific condition of the vehicle. However, this is not a strict rule, and the actual performance and lifespan of the oil can vary based on factors such as driving conditions, the vehicle’s age, and manufacturer recommendations. Customers should always refer to their vehicle’s manual and consult with our team for advice on optimal oil change intervals.

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Others:

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Limitation of Liability

The workshop will not be held liable for any indirect, incidental, or consequential damages that may arise as a result of using the vehicle after it has been handed back or due to any delays in service. Our liability is limited to the repair services provided and any parts used.

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Force Majeure Clause

Neither party shall be held liable for failure to perform obligations under this agreement if such failure is caused by an event beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, or labor strikes.

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Cancellation & Rescheduling Policy

Customers who wish to cancel or reschedule an appointment must provide at least 24 hours' notice. Cancellations or rescheduling requests made within 24 hours may incur a cancellation fee"

Customer Responsibility for Vehicle Condition

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The customer is responsible for ensuring that all vehicle systems are in good working order and free of any hidden defects that could affect the repair process. The workshop will not be liable for any damage caused by undisclosed issues with the vehicle.

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Intellectual Property

Any diagnostic reports, manuals, or other intellectual property provided by the workshop are for the customer's personal use only. Reproduction, distribution, or commercial use of such materials without the workshop's written consent is prohibited.

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Privacy Policy

The workshop is committed to protecting your privacy. Any personal data you provide will be used exclusively for the purpose of processing your service request and will not be shared with third parties without your consent.

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Dispute Resolution & Governing Law

Any disputes arising out of or relating to this agreement will first be attempted to be resolved through mediation. If mediation fails, the dispute will be resolved by binding arbitration. This agreement will be governed by the laws of Dubai Courts.

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Ownership of Vehicle (Abandoned Vehicles): If the customer fails to collect their vehicle within [30] days after being notified that the service has been completed, the workshop reserves the right to consider the vehicle abandoned. In such cases, we may take necessary steps to dispose of the vehicle in accordance with the applicable rules and regulations of the Dubai authorities, including notification to the relevant authorities and possible auction or disposal, as required by law. Customers will be responsible for any associated costs incurred in the process.

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Further Information: For more details about our terms and conditions, please visit our website or follow us on our social media channels for updates and additional information.